E-Goverment In Malaysia

E-Government is refer to use of internet technology as a place for exchanging information, providing services and transacting with citizens, business and other department of a government.

Application of E-Government in Malaysia

1. E-filling – one type of application provided by government Malaysia to the citizen, business, and other government by enable or allow them to fill up there income and expenses and income tax form through online. By having such application it would help Malaysia citizen save more times.
2. Renewal Driving license – government provided service that enable citizen to renew their driving license through online payment and then collect their new license at selected JPJ branch or other selected area choose by customer. Having such implication, it help citizen to avoid queue at Post office to renew their license
3. Check and pay traffic summons – enable the citizen to check either them have any summon through a website and make payment for those summon through online.
4. KWSP online account – which enable the citizen to check their balance of money inside their KWSP account through online and doesn’t have to purposely run to KWSP centre to check their balances.
5. E-Payment – which enable citizen to pay off their tax owe to IRB (Inland Revenue Board) through online by using credit card or debit cards.

Problems that encounter by Citizen to use E-government

1. Not all citizen know how to use computer and some citizen house doesn’t have internet
2. Citizen not much believe in online payment because doesn’t have any record of the transaction can be keep by the citizen
3. Sometime when the citizen making payment through online, them may scare their credit card password gets hacked by other people.
4. Slow loading page will make citizen frustrated to waiting. Because sometime got a lot of citizen accessing a same webpage then the server will slow down hence it will make the consumer become less patience to wait for the page load.
5. Not most of the citizen have credit card because for older people them doesn’t have any credit card hence them will be unable to using e-government.

Method to encourage Citizen use E-government applications

1. By providing a discount for those citizens who make their payment of tax through online or other payments through online.
2. Set an expensive transaction fee if make payment at post or other places. But if make payment through online then will not be charges any transaction fees.
3. Make a seminar to educate the citizen about the benefit of E-government to encourage them for using E-government
4. Build a centre that providing computer which allow citizen to online and make use of e-government applications. By having such centre, it can solve the problem that no internet at home
5. Put some e-government consultant at post office or other area that can make payment to consult those citizen who make payment through offline and inform them about the benefit of e-governments and encourage them to use e-payments.